Frequently Asked Questions
Everything you need to know about shopping with Ripper Online
What is the standard shipping timeframe for orders?
We process most orders within 24 hours. Delivery typically takes 2-5 business days across Australia, though remote areas may require additional transit time.
Do your electronic products come with a warranty?
Yes, all hardware and electronic components sold on Ripper Online come with a standard 12-month manufacturer warranty against defects.
What is your return policy for faulty items?
If you receive a faulty product, please contact our support team within 7 days of receipt. We offer full refunds or replacements once the item has been inspected and the fault confirmed.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and ZipPay.
Can I pick up my order from a physical location?
Yes, we offer a Click & Collect service from our warehouse. Simply select the 'Local Pickup' option during the checkout process.
Are the products you sell genuine and certified?
Absolutely. All electronics and cabling we stock are 100% genuine and comply with Australian safety and telecommunications standards.